Do you offer pick-up?
Pick-up can be selected during the checkout and is available for orders placed within 2.5 hours of our location. When your order is ready for pick-up we will notified you via email.
Please note: once the pick-up email has been sent you are required to pick-up your order within 30 days. After 2 months and/or several communication attempts we will consider the order unclaimed. Non personalized items will be refunded minus a $20 unclaimed order surcharge. Personalized, special order, and food items will not be refunded.
Do you ship Internationally?
We currently ship to most international countries but feel free to contact us if you don’t see your country listed. Please note we are not responsible for any customs fees, duty fees, or delays due to customs. In order to take advantage of the most economical shipping method is it recommended that you order 3 months in advance of your event date.
When will my order ship?
All items on the website provide a processing time before the order will ship. This processing time indicates the time necessary to recieve the items from our various suppliers and prepare the order for shipping (this is not a guaranteed time frame but we do our best to meet your timeline). This processing time is listed in weeks and does not include the holidays, weekends, or shipping/transit time. Rush options are available if necessary.
Will the items on my order ship together or separately?
In an effort to help our customers save on shipping costs, all orders are usually shipped together and complete. Some products, because of their size, may ship separately. This will be indicated on the product page and additional shipping charges may apply. Orders with backordered items will ship once the backordered item has returned to stock. If you would like your order to ship in multiple shipments, please contact customer service. Additional shipping charges may apply.
Courier and Shipping Delays
Once an order is shipped, you can track your package with the carrier using the tracking number provided. Please note that the estimated delivery dates shown are estimates only, and are not guaranteed. We do our best to provide accurate estimates but due to many factors beyond our control, estimated delivery dates can change at any point during order processing and shipping. Once an order has been marked as shipped we are not responsible for any delays that can incur from the shipping carrier. If you believe a package is delayed or missing, please contact us and we will be happy to contact the carrier on your behalf to try to resolve the issue in a timely manner. Unfortunately, as we are not the carrier we are unable to process any product refunds for delayed orders.