Returns & Cancellations

What if I can't find an Item I am looking for?

The website showcases some of our more popular items. However we are constantly expanding our product and vendor line so please contact us if you have a special request or cannot find the item you are looking for. We are always here to help!

How do I know which products are In Stock?

Online: Typically, the online store lists if a product is available for purchase from our supplier. Backordered items will be listed right on the product page along with the estimated date of when the item is returning to stock. Processing times still apply to backordered items. Please note: Stock levels from our supplier change very quickly so we will notify you via email if an item you purchased is backordered.

In store: We carry inventory of some of our more popular items at our location in Ingersoll so please feel free to contact us for our current list of in stock items that are ready to ship or pick up.

What Taxes are added to my order?

Federal and provincial taxes will be added to the order based on where the order is being shipped. Taxes are added during the checkout.

Orders shipped to:
Ontario - 13% H.S.T
Nova Scotia, New Brunswick, PEI, and Newfoundland are charged - 15% HST
All other provinces are charged 5% G.S.T

International orders: Orders shipped outside Canada are not charged taxes from our website but there may be taxes due when the order arrives in the destination country. The customer is responsible for paying the taxes when the order enters the destination country.

Can I order samples?

Sample orders are treated as a regular order and can be placed online or over the phone. Please contact us if the product you would like to see has a minimum order. We will try and accommodate your request.

What is the currency for all prices?

All prices listed on's website are quoted in Canadian Dollars.

Can I RUSH my order?

If you need your order before the normal processing and shipping time listed on the website the order can be rushed. There is an additional $15 charge to rush the order and depending on the item it may speed up the order by several business days. The rush fee can be selected during the checkout process. If you are unsure if the items will arrive on time please call customer service.