Returns & Cancellations

What if I received a damaged item or items are missing from my order?

If part of your order arrives damaged or there are items missing, please contact customer service immediately (but no later than 30 days) so we can resolve the issue. Please keep the original box, packaging materials, as well as any paperwork that came on or in the box. We may request that you email us a photograph of the damaged box and/or items to help expedite the claim.


How do I Return an Item?

Please check your order carefully to ensure that all items meet your expectations. If you are not happy with your items, please contact us for a RMA (Return Authorization Number) before returning your items to us. Items must be returned within 30 days of receiving the order and be in their original packaging (unused and unworn) to be accepted for a return.

The following items DO NOT qualify for a return:

  • Personalized items (including items ordered blank or with no personalization selected or entered, and items sold with stickers as a kit - We do not stock these items and therefor they cannot be returned.)
  • Special order items as listed on the website
  • Food products including candy, chocolate, and other edible products.
  • Items correctly personalized
  • Items marked as “Clearance”, “Final Sale”, “Limited Stock”, and “Limited Quantities”
We recommend using a shipping service that will provide a tracking number. Products damaged or lost during return shipping will not be refunded.

A restocking fee will apply to returned orders/items. The fee is based on the return or cancellation value before taxes:
$0.01 - $100 = $5.00
$100.01 + = 7% of product or order total before tax

**Please note if your return puts you in a different volume price category the return price and per piece charge will be changed. Please contact us if you are unsure if your return will be affected.

Once the items are returned to us we will process a refund to the original method of payment within 5-7 business days. You will receive notification via email once the refund has been processed. Please note the following items are non-refundable: Shipping charges, set-up and/or personalization charges, rush charges, and other service charges.


How do I cancel an order?

Please contact us immediately if you need to cancel your order. We will do our very best to accommodate you but in some instances we will not be able to cancel the order.

Please note the following items are not eligible for cancellation once we begin to process the order:

  • Personalized items (including items ordered blank or with no personalization selected or entered, and items sold with stickers as a kit)
  • Special order items as listed on the website
  • Food products including candy, chocolate, and other edible products.
  • Items correctly personalized
  • Items marked as “Clearance”, “Final Sale”, “Limited Stock”, and “Limited Quantities”

Orders or items that are cancelled after we have ordered from a supplier or have begun to process the order will be charged a restocking fee.
The fee is based on the cancellation value before taxes:
$0.01 - $100 = $5.00
$100.01 + = 7% of product or order total before tax

Orders cancelled before they are processed in our system will be charged a $3.00 cancellation fee.

**Please note if your cancellation puts you in a different volume price category the return price and per piece charge will be changed. Please contact us if you are unsure if your cancellation will be affected.


Courier and Shipping Delays

Once an order is shipped, you can track your package with the carrier using the tracking number provided. Please note that the estimated delivery dates shown are estimates only, and are not guaranteed. We do our best to provide accurate estimates but due to many factors beyond our control, estimated delivery dates can change at any point during order processing and shipping. Once an order has been marked as shipped we are not responsible for any delays that can incur from the shipping carrier. If you believe a package is delayed or missing, please contact us and we will be happy to contact the carrier on your behalf to try to resolve the issue in a timely manner. Unfortunately, as we are not the carrier we are unable to process any product refunds for delayed orders.


Refused Orders and Undeliverable Orders

If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address entered by the customer, extra shipping charges will be charged. Please proofread your order before finalizing.