What if I can't find an Item I am looking for?

The website showcases some of our more popular items. However we are constantly expanding our product and vendor line so please contact us if you have a special request or cannot find the item you are looking for. We are always here to help!

How do I know which products are In Stock?

Typically, the website lists if a product is available for purchase from our supplier. Backordered items will be listed right on the product page along with the estimated date of when the item is returning to stock. Processing times still apply to backordered items. Please note: Stock levels from our supplier change very quickly so we will notify you via email if an item you purchased is backordered. We do carry some inventory on hand so please feel free to contact us for our current list of in stock items that are ready to ship or pick up.

What Taxes are added to my order?

Federal and provincial taxes will be added to the order based on where the order is being shipped. Taxes are added during the checkout.

Orders shipped to:
Ontario - 13% H.S.T
Nova Scotia, New Brunswick, PEI, and Newfoundland are charged - 15% HST
All other provinces are charged 5% G.S.T

International orders: Orders shipped outside Canada are not charged taxes from our website but there may be taxes due when the order arrives in the destination country. The customer is responsible for paying the taxes when the order enters the destination country.

Can I order samples?

Sample orders are treated as a regular order and can be placed online or over the phone. Please contact us if the product you would like to see has a minimum order. We will try and accommodate your request.

What is the currency for all prices?

All prices listed on Weddingfavours.ca's website are quoted in Canadian Dollars.

Can I RUSH my order?

If you need your order before the normal processing and shipping time listed on the website the order can be rushed. There is an additional charge to rush the order and depending on the item it may speed up the order by several business days. The rush fee can be selected during the checkout process. If you are unsure if the items will arrive on time please call customer service.

Do you have a store I can visit or do I have to place all orders online?

We do not have a store, but if you need help placing an order online or have questions about a product please contact customer service and they will be happy to assist you.

Order Status & Tracking

How do I check the status of my order?

Click on the Order Status link and enter the information requested on the screen. You will be taken to a new screen with your order information and the current status of your order. Please note: our order status manager is only updated during regular business hours and when the status of an order has changed. You can also contact our customer service department to check the status of your order. Please have your order number handy and contact us via chat, email, or by phone.

How do I make changes to my order?

Please check your order confirmation email immediately after your order is placed to confirm the details of your order are correct. Contact customer service immediately (within 24 hours) if you notice an issue with your order or need to make changes. Rush orders are processed immediately and cannot be changed. Once an order is “processing” and/or personalized items have been sent to the supplier for fulfillment the order cannot be changed.