Limited Time Offer! Free Ground Shipping on orders over $150! *Before taxes & fees, cannot be combined with other offers, within Canada only (excludes air stages), some exceptions apply

Ordering Information

Order Tracking & Updates
Returns & Exchanges
Security & Privacy Policy
Showroom Info


What if I can't find an Item I am looking for?
The website showcases some of our more popular items. However we are constantly expanding our product and vendor line so please contact us if you have a special request or cannot find the item you are looking for. We are always here to help!

How do I know which products are In Stock?
Online: Typically, the online store lists if a product is available for purchase from our supplier. Backordered items will be listed right on the product page along with the estimated date of when the item is returning to stock. Processing times still apply to backordered items. Please note: Stock levels from our supplier change very quickly so we will notify you via email if an item you purchased is backordered.

In store: We carry inventory of some of our more popular items at our location in Ingersoll so please feel free to contact us for our current list of in stock items that are ready to ship or pick up.

What Taxes are added to my order?
Federal and provincial taxes will be added to the order based on where the order is being shipped. Taxes are added during the checkout.

Orders shipped to:
Ontario, New Brunswick, and Newfoundland - 13% H.S.T
British Columbia is charged - 12% HST
Nova Scotia is charged - 15% HST
All other provinces are charged 5% G.S.T

International orders: Orders shipped outside Canada are not charged taxes from our website but there may be taxes due when the order arrives in the destination country. The customer is responsible for paying the taxes when the order enters the destination country.

Can I order samples?
Sample orders are treated as a regular order and can be placed online or over the phone. Please contact us if the product you would like to see has a minimum order. We will try and accommodate your request.

What is the currency for all prices?
All prices listed on's website are quoted in Canadian Dollars.

Can I RUSH my order?
If you need your order before the normal processing and shipping time listed on the website the order can be rushed. There is an additional $15 charge to rush the order and depending on the item it may speed up the order by several business days. The rush fee can be selected during the checkout process. If you are unsure if the items will arrive on time please call customer service.

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Order Tracking & Updates

How do I check the status of my order?
To check the status of an existing order:

Click on the Order Status link and enter the information requested on the screen. You will be taken to a new screen with your order information and the current status of your order. Please note: our order status manager is only updated during regular business hours and when the status of an order has changed.

Phone or Email:
Please contact customer service during regular business hours with your order number and we will be happy to assist you.

How do I make changes to my order?
Please check your order confirmation email immediately after your order is placed to confirm the details of your order are correct. Contact customer service immediately if you notice an issue with your order or need to make changes. Once an order is “processing” and/or personalized items have been sent to the supplier for fulfillment the order cannot be modified or changed.

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Returns & Exchanges

What if I received a damaged item or items are missing from my order?
If part of your order arrives damaged or there are items missing, please contact customer service immediately (but no later than 30 days) so we can resolve the issue. Please keep the original box, packaging materials, as well as any paperwork that came on or in the box. We may request that you email us a photograph of the damaged box and/or items to help expedite the claim.

How do I Return an Item?
Please check your order carefully to ensure that all items meet your expectations. If you are not happy with your items, please contact us for a RMA (Return Authorization Number) before returning your items to us. Items must be returned within 30 days of receiving the order and be in their original packaging (unused and unworn) to be accepted for a return.

The following items DO NOT qualify for a return:
-Personalized items (including items ordered blank or with no personalization selected or entered, and items sold with stickers as a kit - We do not stock these items and therefor they cannot be returned.)
-Special order items as listed on the website
-Food products including candy, chocolate, and other edible products.
-Items correctly personalized
-Items marked as “Clearance”, “Final Sale”, “Limited Stock”, and “Limited Quantities”

We recommend using a shipping service that will provide a tracking number. Products damaged or lost during return shipping will not be refunded.

A restocking fee will apply to returned orders/items. The fee is based on the return or cancellation value before taxes:
$0.01 - $100   = $5.00
$100.01 +       = 7% of product or order total before tax

**Please note if your return puts you in a different volume price category the return price and per piece charge will be changed. Please contact us if you are unsure if your return will be affected.

Once the items are returned to us we will process a refund to the original method of payment within 5-7 business days. You will receive notification via email once the refund has been processed. Please note the following items are non-refundable: Shipping charges, set-up and/or personalization charges, rush charges, and other service charges.

How do I cancel an order?
Please contact us immediately if you need to cancel your order. We will do our very best to accommodate you but in some instances we will not be able to cancel the order.

Please note the following items are not eligible for cancellation once we begin to process the order:
-Personalized items (including items ordered blank or with no personalization selected or entered, and items sold with stickers as a kit)
-Special order items as listed on the website
-Food products including candy, chocolate, and other edible products.
-Items correctly personalized
-Items marked as “Clearance”, “Final Sale”, “Limited Stock”, and “Limited Quantities”

Orders or items that are cancelled after we have ordered from a supplier or have begun to process the order will be charged a restocking fee. The fee is based on the cancellation value before taxes:
$0.01 - $100   = $5.00
$100.01 +       = 7% of product or order total before tax

Orders cancelled before they are processed in our system will be charged a $3.00 cancellation fee.

**Please note if your cancellation puts you in a different volume price category the return price and per piece charge will be changed. Please contact us if you are unsure if your cancellation will be affected.

Refused Orders and Undeliverable Orders
If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address entered by the customer, extra shipping charges will be charged. Please proofread your order before finalizing.

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What Shipping Methods do you Offer?

Pick-up can be selected during the checkout and is available for orders placed within 2.5 hours of our location. When your order is ready for pick-up we will notifity you via email.
Please note: once the pick-up email has been sent you are required to pick-up your order within 30 days. After 2 months and/or several communication attempts we will consider the order unclaimed. Non personalized items will be refunded minus a $20 unclaimed order surcharge. Personalized, special order, and food items will not be refunded.

Canada Post:
We offer several speeds/methods from Canada Post. You can select your shipping option during the checkout. Once your order leaves our location you will receive a tracking number via email.

Do you ship Internationally?
We currently ship to most international countries but feel free to contact us if you don’t see your country listed. Please note we are not responsible for any customs fees, duty fees, or delays due to customs. In order to take advantage of the most economical shipping method is it recommended that you order 3 months in advance of your event date.

When will my order ship?
All items on the website provide a processing time before the order will ship. This processing time indicates the time necessary to process the order from our shipping center (this is not a guaranteed time frame). This processing time is listed in business days and does not include the holidays, weekends, or shipping/transit time. Rush orders are available if necessary.

Will the items on my order ship together or separately?
In an effort to help our customers save on shipping costs, all orders are usually shipped together and complete. Some products, because of their size, may ship separately. This will be indicated on the product page and additional shipping charges may apply. Orders with backordered items will ship once the backordered item has returned to stock. If you would like your order to ship in multiple shipments, please contact customer service. Additional shipping charges may apply.

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Security & Privacy Policy

What is your Privacy Policy? is committed to ensuring our customers privacy. We do not share, sell or trade e-mail addresses with other companies. Our policy is to protect this information and use it only for communication with our customers. Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us.

How Secure is your Website?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties. Your personal information will remain the exclusive property of In addition, our site is tested daily by Hacker Safe to prevent over 99% of hacker crime.

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Do you have a store I can visit or do I have to place all orders online?
We have a showroom located in Ingersoll, Ontario where we showcase over 200 of our most popular items. Products can be viewed and orders can be taken at our showroom but our standard processing time still applies. This is a great way to see the products before you order them! We also stock many items that can be purchased right off the shelf.

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